At Courier Luggage, we strive for the highest quality in all our products, however we do realise that things happen. All of our luggage ranges are backed with warranties to cover any manufacturing issues.
Warranty claims
Please refer to the back of the swingtag that came with your luggage to see the warranty the range purchased offers. Warranties will vary from product to product, but all are valid from date of purchase. If you find your luggage to be faulty in any way when first purchased, please consult our FAQ, or contact us and we will happily assist you in rectifying the issue.
Change of mind
If within 14 days of purchasing, you have a change of mind on a product, we will accept an exchange of the item for another of equal value or store credit in the form of a gift card. Please note that all freight costs of returning a change of mind item will be covered by the customer, and the returned item must be in its original condition If you wish to return an item, please contact us, as returns will not be accepted without prior confirmation.
incorrect item RECEIVED
In the unlikely event you are sent the incorrect item, we will send and charge for the correct replacement item (if available) and arrange collection of incorrect item and credit upon return of incorrect item in good/original order and condition.
Damaged/Lost In Transit
If you find items purchased have been damaged in transit or you fail to receive your item within 14 days, please contact us and we will be happy to assist you.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CL Group PTY LTD’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘CL Group PTY LTD’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7 Islington Court, Dudley Park, SA 5008. Our ABN is 53145 049565. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Courier Luggage is a family owned and operated business, and we care about our customers. That is why we have absolutely no interest in ever doing anything with your information at any given time that isn’t directly related to Courier Luggage.
We are huge supporters of online privacy, and our policies demonstrate this.
What information Does courier luggage collect?
We collect your postal address, name, and email to complete your order. We need your name and address to send your order, and we need your email address to contact you should there be any problems.
Does COURIER LUGGAGE share and/or transfer your information?
No. We do not condone this behavior, and we would never do this to anyone, at any point in time.
Credit Card Details
Courier Luggage does not actually see your credit card details, as your payments are made through Paypal. We have chosen this option as it offers the highest level of online security for buyers. Even if our website becomes compromised, that information will not be accessible as it lies with Paypal only.
Security
Courier Luggage is hosted on a private protected server. We invest in internet security, and take your privacy very seriously. We have never had a breach on any level, and take all possible steps to ensure your personal information in in good hands.